All contact information is displayed for the client. Other details may be displayed depending on where this is displayed.
Clicking on the button will open a screen to enable you to send text messages to the mobile shown. This has to be configured and additional charges apply.
Clicking on the button will open a screen enabling you to send an email to the email address specified.
Both of these types of communication will be stored under Draft & Sent Communications for the respective client. See Customer Communications Screen for more information.
if the header with the button is visible double clicking on it will undock this panel making it larger for ease of use.